Terms of Service
Effective Date: July 16, 2026
Terms of Service
Welcome to the On Demand Relocation website.
These Terms of Service govern your use of our website and services. By accessing or using this website, you agree to these Terms.
If you do not agree, please discontinue use of the website.
Eligibility
You must be at least 18 years old to submit a housing request, request services, or enter into any agreement through this website.
By using this website, you represent that you are at least 18 years of age or are acting on behalf of an authorized business, insurance company, employer, or other organization.
Website Use
The information on this website is provided for general informational purposes regarding temporary housing and relocation services.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or functionality of the website.
You agree not to:
Attempt unauthorized access to the website
Distribute malicious software
Copy or reproduce website content without permission
Use the website for fraudulent purposes
Housing Requests
Submitting a housing request does not guarantee:
Housing availability
Reservation confirmation
Placement approval
Insurance approval
Pricing
Property availability
Every housing request is subject to:
Property availability
Insurance authorization (when applicable)
Corporate approval (when applicable)
Owner approval
Household requirements
Budget
Location
Other factors beyond our control
Insurance Claims
When housing is requested as part of an insurance claim, eligibility, payment, duration of stay, and coverage are determined solely by the applicable insurance policy and insurance carrier.
On Demand Relocation does not:
Determine insurance coverage
Approve claims
Guarantee reimbursement
Make insurance decisions
Property Information
Property descriptions, photographs, amenities, furnishings, pricing, and availability are provided for informational purposes only.
Actual accommodations may vary based on:
Availability
Location
Property owner
Household needs
Insurance authorization
Photographs shown throughout this website may represent sample accommodations and may not depict the exact property assigned.
Intellectual Property
All content on this website—including text, graphics, logos, photographs, icons, design, and layout—is the property of On Demand Relocation unless otherwise noted.
No content may be copied, reproduced, modified, or distributed without prior written permission.
Third-Party Websites
Our website may contain links to third-party websites or services.
On Demand Relocation is not responsible for the availability, content, policies, or practices of third-party websites.
Disclaimer
The information contained on this website is provided “as is” for informational purposes only.
While we strive to keep all information current and accurate, we make no warranties or guarantees regarding:
Accuracy
Completeness
Availability
Reliability
Suitability for any particular purpose
Limitation of Liability
To the fullest extent permitted by law, On Demand Relocation shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Use of this website
Inability to use this website
Delays in housing placement
Third-party actions
Property availability
Insurance claim decisions
Our total liability shall not exceed any fees paid directly to On Demand Relocation for services, where applicable.
Indemnification
You agree to indemnify and hold harmless On Demand Relocation, its owners, employees, affiliates, contractors, and partners from any claims, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms.
Changes to These Terms
We reserve the right to update these Terms of Service at any time.
Continued use of this website after changes have been posted constitutes acceptance of the revised Terms.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law principles.
Contact Information
Questions regarding these Terms of Service may be directed to:
On Demand Relocation
📞 (502) 744-7416
Privacy Policy
Effective Date: July 16, 2026
Privacy Policy
At On Demand Relocation, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a housing request, or contact us regarding our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
Name
Email address
Phone number
Mailing address
Information submitted through contact forms
Housing request details
Insurance claim information (when voluntarily provided)
Corporate relocation information
Any additional information you choose to provide
We may also automatically collect certain non-personal information, including:
IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies and analytics data
How We Use Your Information
We may use the information we collect to:
Respond to inquiries
Coordinate temporary housing services
Process housing requests
Communicate regarding available accommodations
Coordinate with insurance companies, adjusters, employers, or relocation partners when authorized
Improve our website and customer experience
Send newsletters or marketing emails if you have opted in
Comply with legal obligations
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Information may be shared only when necessary to provide our services, including with:
Property owners and housing providers
Insurance companies and claims representatives
Corporate relocation departments
Employers or authorized referral partners
Vendors assisting with our business operations
Government agencies when required by law
Information is shared only as reasonably necessary to fulfill your housing request or comply with applicable laws.
Cookies & Analytics
Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our site.
These technologies help us:
Improve website performance
Analyze visitor traffic
Enhance user experience
You may disable cookies through your browser settings at any time.
Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your personal information.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites.
On Demand Relocation is not responsible for the privacy practices, content, or security of those third-party websites.
Your Privacy Choices
You may contact us at any time to:
Request access to your personal information
Correct inaccurate information
Request deletion of your information when applicable
Opt out of marketing communications
Please note that certain information may be retained when required by law or necessary to complete ongoing services.
Age Restrictions
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information directly from anyone under 18 years of age.
Temporary housing requests involving minors must be submitted by a parent, legal guardian, employer, insurance professional, or another authorized adult. If we become aware that personal information has been submitted directly by someone under 18 without appropriate authorization, we will take reasonable steps to remove that information.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will become effective immediately upon posting to this page. The updated Effective Date will always appear at the top of this policy.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
On Demand Relocation
📞 (502) 744-7416